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What is an AAA MAPCast?
An AAA MAPCast is a live, interactive 60-minute conference presented over the telephone and over the Internet. You can attend from any location that has telephone and Internet access. You pay just one registration fee for as many participants as you wish at each call/log-in location.

Note that high-speed Internet access is not mandatory – the system works with dial-up but you must have separate connections for the audio and video portions. You may use cell phones for the audio if you have only one connection.


Who presents at an AAA MAPCast?

Your MAPCast will have one or more speakers who are recognized experts on the topic. Conferences typically include a Q&A session; you can ask questions by phone or instant messaging options.

CPE Credits
AAA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.

T
his program has been approved for one recertification credit hour toward PHR and SPHR recertification through the Human Resources Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

What does my registration include?

Your registration includes long-distance charges for the audio portion and log-in to the video presentation. Once logged in, all handouts are downloadable prior to the start of the MAPCast. MAPCasts also include one hour of CPE.

Why AAA MAPCasts?

Fast.

No wasted time. Get right to the heart of the matter in a 60-minute session designed to easily fit into your busy schedule.

Convenient.

No airlines. No travel. No time out of the office. Listen and follow along from the comfort and convenience of your desk or conference room.

Easy.

A telephone and computer are all the equipment you need. Just dial in and log-in to the system. That's it.

Ideal for multiple attendees.

Use a speakerphone and projector and invite as many people as you want to participate - at no extra cost to you.

Affordable.
AAA MAPCasts are a fraction of the cost of travel and attendance fees for other high-priced conferences or seminars.



A members only PODcast archive of this seminar is now available. Click here to order!

Decontaminate Toxic People: Without Weapons or Duct Tape
Date: Thursday, May 18, 2006
Time: 02:00 PM ET / 01:00 PM CT / 12:00 PM MT / 11:00 AM PT [Prevailing Time]
Presenter(s): Marsha Petrie Sue, MBA
Objective: Survival tactics for people that create perplexity, puzzlement, and pandemonium.

An interactive program focused on verbal and internal communication and listening skills. Training the brain to get the results you deserve, reduce conflict, and improve relationships is the major focus. Create balance and a positive environment with this highly effective presentation.
Field of Study: Human Resources
Program Level: Basic
CPE Credit: 1 Credit Hour

No advanced preparation or prerequisites are required for this course.

Course Description
Incredible Results

You will be able to manage any situation with tact and poise. Your stress will be reduced, confidence improved and you will even be able to say “no” without feeling guilty. Learn to stay in control no matter how difficult the person or situation. Personal accountability is polished and difficult people will always be in control!

Powerful, Fresh Ideas

Understanding perception and communication patterns is the platform that makes this a sought after program. Toxic people are at work and at home, so you have to develop strong skills to manage them because you will never change them. Remember they can’t get your goat if you don’t tell them where it’s tied up!

“This workshop helped me understand the principles of building better relationships and knowing the other characteristics of people. It was very useful. I’ve heard many speakers – good and not so good – and Marsha is extremely engaging.”
Debbie Rawls, Old Republic Home Protection


What will be covered?

√ Identify how to review communication preferences.
√ Learn to speed-read people.
√ Close the gap in the Generational Divide (Boomers, X and Y)
√ Keys to staying calm in even the most difficult situations.
√ Focus on three steps that will get people to hear everything you say.
√ How to give and receive criticism and keep emotions in check.
√ Save time by flexing your style rather than trying to change others.
√ Techniques on listening more objectively to what others have to say.
√ Learn why a smile is a critical key to resolving issues and conflict resolution.

Benefits

Communications will be improved, and conflict reduced.
You and your team will be more productive, high morale instilled,
and the environment will be motivated to succeed together.

Presenter Bio(s)
Marsha Petrie Sue, MBA

Marsha has been called The Accountability Master because she dares people to take personal responsibility for their choices, success and life. She is original, unique, and a one-of-a-kind professional speaker and author who is also an accomplished shooter, award winning fisherperson and landscape photographer. She challenges every morsel of your beliefs while entertaining and enlightening. Marsha is the author of the award winning CEO of YOU: Leading YOURSELF to Success. In addition, she holds her MBA and is a former Executive Vice President of Westinghouse Financial American Directory Project.

Area of Expertise:

Marsha works with companies and associations that want to create a stimulating environment for leaders and employees through personal accountability, challenged thinking and acceptance of change.

High Profile Presentations sampling:
• American Express Will to Win Expo Keynote
• National Guard Keynote Educational Workshop
• The BONES Society, Inc. Convention keynote
• Association of Accounting Administration – keynotes and concurrent sessions
• Cold Stone Creamery Franchisee Expo keynote
• Shea Properties 2006 Company Kickoff

Authored material:

• Over 125 articles published
• Over 37 books, recordings & downloads

Occupational Highlights/Previous Experience:
• President and CEO – MPS, Inc., a speaking practice and training company
• Executive Vice President, Westinghouse Financial Services, American Directory Project
• Director, National Accounts, USWest/Qwest
• Regional Markets Manager, GTE Directory Company

Recognition:

• First place Arizona Literary Awards
• Member of the Year National Speakers Assn-AZ
• Past President, National Speakers Assoc.-AZ
• Telly Award Winner
• Writer's Digest Certificate of Merit for The CEO of YOU

Education:

• Graduated magna cum laude, MBA, University of Phoenix
• BA, California State University, Long Beach
• Darden School of Business
• Myers Briggs Type Indicator Certification

Cost
$25.00 for AAA Members / $40.00 for Non-Members